Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
📅 BOOKING
1. How do I book an experience?
You can book directly on the tour page by selecting your preferred date, time, and number of participants. Once payment is completed, you will receive an instant confirmation email with all relevant details.
2. How far in advance should I book?
We recommend booking at least 48 hours in advance. Some experiences require a 48-hour booking cut-off, which is clearly indicated on each product page.
3. Can I book as a solo traveler?
Yes, solo travelers are welcome. Certain experiences may apply a private rate for single participants, which will be clearly displayed during booking.
4. Is there a minimum or maximum group size?
Most of our scheduled experiences operate with small groups (typically 1–12 participants). This ensures a personalized and high-quality experience.
5. Can I reschedule my booking?
Rescheduling may be possible depending on availability and notice period. Please contact us as soon as possible if you need to change your date.
💳 PAYMENTS
6. How do I pay for my booking?
Payments are processed securely online via credit or debit card at the time of booking.
7. Is full payment required in advance?
Yes, full payment is required to confirm your booking for scheduled experiences.
8. What is your cancellation policy?
We typically offer free cancellation up to 48 hours before the scheduled start time. Cancellations made within 48 hours may not be refundable. Please check individual tour pages for specific details.
9. What happens if the tour is cancelled due to weather or unforeseen circumstances?
If weather or safety conditions require cancellation, we will offer either:
- Rescheduling to another available date, or
- A full refund.
🎒 PREPARATION
10. What should I bring?
We recommend:
- Comfortable walking shoes
- Light, breathable clothing suitable for tropical weather
- Hat and sunscreen
- Reusable water bottle
- Insect repellent
- Swimwear and towel (for applicable tours)
11. What fitness level is required?
Most eco and cultural tours require moderate fitness. Specific requirements are listed on each tour page. If you have concerns, please contact us before booking.
12. Are your tours suitable for children?
Many experiences are family-friendly. However, some eco trails may involve uneven terrain. We recommend contacting us for advice based on the child’s age and fitness level.
13. Where do the tours start and end?
Each tour page lists the meeting point clearly. Most experiences start and end at the same location. Optional hotel pickup may be available within designated areas.
🛡 SAFETY & RESPONSIBLE TRAVEL
14. Is swimming included in the eco trail experiences?
Certain eco trails may include a time-limited swim in natural freshwater locations, subject to weather and safety conditions.
(Eco-Trail Specific)
15. Are wildlife interactions safe and ethical?
We prioritize responsible tourism practices. Wildlife observation is conducted respectfully and in accordance with local environmental guidelines.
(Eco-Trail Specific)
16. What happens in case of medical emergencies?
Our guides are trained to respond appropriately to basic emergencies. For serious cases, we coordinate with local medical facilities immediately.
17. Do you operate during local government holidays?
Some experiences do not operate on Mondays or Sri Lankan government holidays. Availability is clearly shown in the booking calendar.
🌿 ECO-TRAIL SPECIFIC QUESTIONS
18. How long are the walking distances on eco trails?
Eco trail distances vary depending on the selected experience. Most involve moderate walking with regular breaks. Detailed information is available on each tour page.
(Eco-Trail Specific)
19. Are eco trails suitable during rainy season?
Eco trails operate year-round. However, routes may be adjusted based on weather conditions to ensure safety and comfort.
(Eco-Trail Specific)
Collapsible row
Collapsible row
🌍 CUSTOM & MULTI-DAY TOURS
20. Do you offer private or tailor-made itineraries?
Yes. In addition to scheduled experiences, we offer private tours and customized multi-day itineraries. Please contact us to design a journey based on your interests and schedule.